My coach listened to me without interrupting and really understood the issue and the context. They listened really well and were able to pick out salient points and picked up on things that I said and way that I said them. They helped me to work out an approach to dealing with my issue which would allow me to be both prepared and in the right frame of mind. The coach was patient, understanding and empathetic to how I was feeling. I look forward to a further session with them.