Signature Recruitment is an award-winning, people-led recruitment consultancy helping ambitious businesses build better teams.
“The struggle we had before using More Happi was staff lacking confidence in areas where we knew they actually had the capabilities to deliver the work. The leadership team was spending a lot of time – who by the way are not qualified coaches – informally coaching the team.”
Sharon Alred | Director, Signature
When Signature began exploring coaching solutions, they were navigating a critical post-COVID transition.
Key challenges facing Signature included:
"When we initially engaged with More Happi, we needed to adjust our management style quite quickly and we needed our culture to adjust back to what it had been before COVID, which was excellence, growth and enthusiasm, but really empowering individuals to own their development."
“Allowing coaching to be available for the wider business was such a unique proposition and something that completely aligns with our values.”
Sharon Alred | Director, Signature
After careful market evaluation, Signature discovered More Happi's unique offering. This proposition seemed almost too good to be true!
"There wasn't anything else on the market like this, not at this price point. Coaching traditionally has been very top-down and financially accessible for C-suite leadership team only. It hasn't before been available at this level."
"We do monthly one-to-one reviews with every single member of staff. It's very much a meeting for them run by them to look after their career. Therefore, they are responsible for preparing for that meeting... It enables a lot more productive one-to-one meetings, which means that we can move through and support our guys for whatever they need a lot better."
"If something happens that catches somebody out... rather than sitting down and giving the answer, we allow them to go and book a More Happi session and get there themselves." The impact is immediate and visible - "their facial expressions when they come out of the meeting room and they've answered that challenge themselves... that's what will keep me coming back for more."
"More Happi has really helped with our company engagement from the initial recruitment stage to the interview conversations... Every two weeks we ask our new starters to book a More Happi session to make sure that they have that additional sounding board and that they're staying very focused on passing probation."
"More Happi has become part of the DNA on how we operate at Signature. If I could describe More Happi in one word it would be enabling. It's enabled us to grow, it's enabled all of my individuals to tackle their challenges both personally and professionally, which has meant that, holistically, they're more engaged with us as a business, they're happier, healthier, physically, mentally. And long may that continue."
“I know when someone’s had a More Happi coaching session, because of how they walk out of the room.”
Sharon Alred | Director, Signature
The platform's simplicity was a key advantage for quick implementation and integation.
"You luck out because there's no API, there's no tech risk, none of the faff that you would typically get with a tech stack... It's very easy to just get on, start using it."
"When you're learning or when you don't know what you don't know, it's very uncomfortable. Working through that growth and learning, especially in a fast-paced business can be really difficult. Being able to direct them to book a coaching session that day or within a few hours to work through that problem in that safe and private space... that's the value."
“The biggest impact I've seen is a growth in confidence” Sharon beams. “They appear more empowered. They will take initiative better and they'll make decisions by themselves.”
"More Happi has really helped with our company engagement from the initial recruitment stage to the interview conversations... Every two weeks we ask our new starters to book a More Happi session to make sure that they have that additional sounding board and that they're staying very focused on passing probation."
“I think it was unexpected for the team as to how impactful it was and what that impact would look like. It's nice to see them realising it's actually going to help their careers and beyond. Beyond their careers at Signature and beyond their careers in the workplace, holistically, as humans, there's been wider impact beyond their working lives, which is also really cool.”
“My coach was able to break down how I felt and gave me a new way to approach the issue. After my first session I felt better about the issue and he gave me confidence to continue working through it. He was very approachable and made it a comfortable and easy environment to open up.”
"My coach helped me to talk through my fears about giving an upcoming presentation and helped me to focus on the positives I can bring to the situation if I allow my personality to come through and not to try and be someone I am not! I feel more prepared already."
"Gave me the space to explore my challenges and let my brain unravel the problem and then helped to implement a step by step plan to overcome it. It has been a great help!"
"My coach really helped me to get to the root of my situation and asked great questions that got me thinking in a way I hadn't done before. They were very approachable and non- judgemental and I really felt listened to."
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